Order Processing Time
Each ORADORN piece is handcrafted according to the style and size selected in your order.
Our standard order processing time is 24–72 business hours (Monday to Friday, excluding public holidays).
Please note that processing time is separate from the estimated shipping time.
Expected Ship Dates
- Standard Shipping: Estimated delivery time is 5–9 working days (Monday to Friday, excluding public holidays). Tracking information will be provided once your order has been dispatched.
- Express Shipping: Estimated delivery time is 4–8 working days (Monday to Friday, excluding public holidays). Express shipments may be subject to customs duties or import taxes. For European destinations, applicable customs duties and/or import taxes are the responsibility of the recipient.
- Please note that delivery times are estimates and may vary depending on the destination, courier, customs clearance, or other circumstances beyond our control.
- Whether a signature is required upon delivery may vary depending on the courier and destination country.
Shipping Costs
- For orders over US$99, Standard Shipping is FREE.
- For orders under US$99, a Standard Shipping fee of US$7.99 applies.
- Express Shipping is available for US$9.99.
Customs duties, import taxes, and other destination-country charges are not included in the shipping fee.
Supported Shipping Destinations
ORADORN currently offers international shipping to the following supported destinations:
- United States
- Other supported international destinations
Shipping availability, delivery times, and carrier services may vary depending on the destination country or region.
If your country is not listed above, please contact ORADORN Customer Service at service@oradorn.com to check whether shipping to your location can be arranged.
Customs & Duties
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the recipient. They are not collected by ORADORN and are not included in the product price or shipping fee.
Please note that Express Shipping may be subject to customs duties or import taxes, and Express shipments to European destinations will be subject to applicable customs duties and/or import taxes.
If customs authorities or the carrier request payment or additional information for clearance, the recipient is responsible for completing the required payment or providing the necessary information promptly.
Failure to complete customs clearance or pay applicable charges may result in delivery delays or the package being returned.
Shipping Address
Please make sure your recipient name, shipping address, postal code, apartment or unit number, phone number, and other delivery information are complete and accurate before placing your order.
ORADORN is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change or correct the delivery information.
Undelivered, Refused or Unclaimed Packages
If tracking shows that your package has been delivered but you have not received it, please first check around your delivery location and contact the local carrier to request further information or initiate an investigation.
Customers are responsible for responding promptly to delivery, customs, and carrier notifications.
If a package cannot be delivered due to:
- An incorrect or incomplete shipping address
- Refusal of delivery
- Failure to collect the package
- Unpaid customs duties or import taxes
- Failure to provide required customs-clearance information
- Failure to respond to the carrier or customs authorities
the package may be returned to the sender or otherwise handled by the carrier.
These circumstances do not automatically qualify the order for a refund. If the package is successfully returned to ORADORN, we will review the situation after receiving and inspecting the returned item.
Order Tracking
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking information.
Please allow some time for the carrier's tracking system to update after dispatch. International shipments may pass through several transit stages, and tracking information may not update at every stage of the journey.
If you have any questions regarding your tracking information, please contact us at service@oradorn.com.
Shipping Delays
While we aim to provide accurate delivery estimates, actual delivery times may occasionally vary.
Shipping may be affected by circumstances outside our control, including customs inspections or clearance, carrier delays, severe weather, public holidays, peak shipping periods, flight or transportation disruptions, or other unforeseen circumstances.
ORADORN is not responsible for delays caused by customs authorities, shipping carriers, or other circumstances outside our control.
If you experience an unusual shipping issue, please contact our Customer Service team and we will assist you in reviewing the shipment status.
Damaged or Lost Shipments
If your package arrives damaged or you believe your shipment may have been lost during transportation, please contact service@oradorn.com as soon as possible.
Please provide your order number, tracking information, a description of the issue, and relevant photographs where applicable.
We will review the circumstances and, where necessary, contact the relevant shipping provider. Depending on the outcome of the review, an appropriate resolution may be provided.
Contact Us
For questions regarding shipping, delivery, customs, or tracking, please contact:
ORADORN Customer Service
Email: service@oradorn.com