This Privacy Policy describes how ORADORN ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from oradorn.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site and update the "Last updated" date where applicable.
How We Collect and Use Your Personal Information
To provide the Services, we may collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use information collected about you to communicate with you, provide and improve our Services, process and fulfill orders, maintain the security of our Site, prevent fraud, and comply with applicable obligations.
Information We Collect Directly from You
Information you directly submit to us may include:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and other information used for account security.
- Customer support information, including information you choose to provide when contacting us regarding an order, product, or other inquiry.
Some features of our Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using certain features or Services.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with our Services ("Usage Data").
We may use cookies, pixels, and similar technologies ("Cookies") to collect this information.
Usage Data may include information about how you access and use our Site, including device information, browser information, network connection information, IP address, and interactions with our Site and Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that support our business, such as:
- Shopify, which provides our e-commerce platform.
- Payment processors that process payment and billing information in connection with your purchases.
- Fulfillment, shipping, analytics, customer service, and other service providers.
- Advertising and marketing partners.
- Online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and Cookies.
Any information obtained from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- Providing Products and Services. We use your information to process payments, fulfill orders, arrange shipping, manage customer accounts, send order and transaction notifications, and provide other Services requested by you.
- Marketing and Advertising. We may use your information to send marketing, promotional, or advertising communications and to personalize advertising and content on our Site or other websites, where applicable.
- Security and Fraud Prevention. We may use your information to detect, investigate, and respond to suspected fraudulent, illegal, or malicious activity and to protect our Site, customers, and business.
- Customer Support and Service Improvement. We use your information to respond to inquiries, provide customer support, improve our Services, and maintain our relationship with customers.
Cookies
Like many websites, we use Cookies and similar technologies on our Site.
Cookies may be used to:
- Operate and improve our Site and Services
- Remember your actions and preferences
- Understand how visitors interact with our Site
- Perform analytics
- Improve the shopping experience
- Support advertising and marketing activities where applicable
Because our store is powered by Shopify, certain Cookies may also be used by Shopify in connection with the operation of our online store.
Most browsers automatically accept Cookies by default. You may choose to remove or reject Cookies through your browser settings.
Please note that blocking or removing Cookies may affect the functionality of certain parts of our Site or Services.
How We Disclose Personal Information
We may disclose personal information to third parties where necessary to operate our business, provide our Services, fulfill orders, or for other purposes described in this Privacy Policy.
This may include:
- Vendors and service providers that perform services on our behalf, such as payment processing, fulfillment, shipping, IT services, cloud storage, customer support, and data analytics
- Business and marketing partners
- Shopify and other technology providers supporting our online store
- Third parties when you request, direct, or consent to the disclosure
- Our affiliates or related business entities, where applicable
- Authorities or other parties where necessary to comply with applicable requirements, protect our rights, prevent fraud, or respond to valid requests
- Parties involved in a business transaction such as a merger, acquisition, restructuring, or sale of business assets
The categories of information disclosed may include:
- Contact and identifying information
- Order and transaction information
- Account information
- Customer support information
- Usage and network activity data
- Approximate location information derived from IP addresses or similar technical measures
We do not use sensitive personal information for the purpose of inferring characteristics about you.
Marketing and Advertising
With your consent where required, we may use or share certain personal information for advertising and marketing activities.
You may opt out of promotional emails at any time by using the unsubscribe option included in our marketing emails.
Even if you unsubscribe from promotional communications, we may still send you non-promotional communications relating to your orders, transactions, account, or customer service inquiries.
User-Generated Content
Our Services may allow you to submit product reviews or other user-generated content.
If you submit content to a public area of our Site, that information may become publicly accessible.
Please consider carefully what personal information you choose to make publicly available. ORADORN is not responsible for how third parties may use information that you voluntarily make public.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, we recommend reviewing that website's privacy and security policies.
ORADORN does not control and is not responsible for the privacy, security, accuracy, or practices of third-party websites.
The inclusion of a third-party link on our Site does not necessarily constitute an endorsement of that third party or its content.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.
Security and Retention of Your Information
We take reasonable measures to protect personal information. However, no security system or method of transmission over the internet can be guaranteed to be completely secure.
We recommend that you do not send sensitive or confidential information through insecure communication channels.
The length of time we retain personal information depends on factors such as whether the information is required to:
- Maintain your account
- Process and maintain records of transactions
- Provide our Services
- Resolve disputes
- Prevent fraud
- Comply with applicable obligations
- Enforce our policies and agreements
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
- Right to Access / Know – You may request information about the personal information we hold about you and how it is used.
- Right to Delete – You may request deletion of certain personal information we maintain about you.
- Right to Correct – You may request correction of inaccurate personal information.
- Right to Portability – In certain circumstances, you may request a copy of your personal information.
- Right to Opt Out – Where applicable, you may have the right to opt out of certain sharing, targeted advertising, or similar processing.
- Restriction of Processing – You may have the right to request that certain processing of your information be restricted.
- Withdrawal of Consent – Where processing is based on your consent, you may withdraw that consent.
- Managing Communication Preferences – You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.
These rights may vary depending on your location and may be subject to certain conditions.
We may need to verify your identity before processing a privacy request.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have a concern or complaint about how ORADORN handles your personal information, please contact us using the information provided below.
We will review your concern and respond as appropriate.
Depending on where you live, you may also have the right to contact your local data protection or privacy authority.
International Users
Your personal information may be transferred, stored, or processed outside the country or region in which you live.
This may occur because ORADORN and the third-party providers that support our Services, including e-commerce, payment, fulfillment, shipping, analytics, and technology providers, may operate in different countries.
Where required, appropriate measures may be used in connection with international transfers of personal information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a request regarding your personal information, please contact:
ORADORN Customer Service
Email: service@oradorn.com