1. How long is the order processing time?
Each ORADORN piece is handcrafted according to the style and size selected in your order. Our standard order processing time is 24–72 business hours (Monday to Friday, excluding public holidays).
Once your order has been dispatched, a shipping confirmation with tracking information will be sent to your email.
2. How long does shipping take?
Standard Shipping typically takes 5–9 working days, while Express Shipping takes approximately 4–8 working days, excluding weekends and public holidays. Delivery times may vary depending on the destination, courier, or customs clearance.
3. What is the free shipping threshold?
4. Do you ship internationally?
Yes. ORADORN offers international shipping to supported destinations. Shipping availability, delivery times, and carrier services may vary depending on the destination country or region.
If your location is not available at checkout, please contact ORADORN Customer Service at service@oradorn.com to check whether shipping can be arranged.
5. Will I receive an order confirmation email?
Yes. Once your order is successfully placed, an order confirmation email will automatically be sent to the email address provided with your order. If you don’t receive it, please check your spam folder or contact our Customer Service team.
6. Can I modify or cancel my order?
We begin processing orders as soon as they are placed. If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been processed or dispatched, we may no longer be able to make changes or cancel it.
7. Can I return or exchange my order?
Due to the unique nature of our products, we do not accept returns, refunds, or exchanges for change-of-mind or personal-preference reasons. If your item arrives damaged, has a confirmed manufacturing defect, or is incorrect, please contact us within 5 days of delivery.
8. Why does my natural stone jewelry look different from the photos?
Natural stones and crystals are unique, so variations in color, pattern, transparency, inclusions, texture, and shape may naturally occur and are not considered defects. Slight differences may also occur due to lighting, photography, and screen settings.
9. Will I need to pay customs duties or import taxes?
International shipments may be subject to customs duties or import taxes depending on the destination. Express Shipping may incur customs duties, which are not included in the shipping fee, and applicable duties or taxes for European destinations are the responsibility of the recipient.
10. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. Please allow some time for tracking updates to appear in the carrier’s system.
11. How can I contact customer service?
Our Customer Service team can be reached by email at service@oradorn.com for any questions regarding your order, shipping, returns, or products.