Please note that due to the unique nature of our products, once an order has been placed, ORADORN does not accept returns, refunds, or exchanges for change-of-mind or personal-preference reasons, including where an item is different from what you imagined or expected.
Many ORADORN pieces are crafted with natural stones, crystals, sterling silver, and other natural materials, making each piece unique. We therefore encourage you to choose your pieces carefully and review all product photographs, descriptions, materials, and measurements before placing your order.
If an item arrives damaged, has a confirmed manufacturing defect, or you receive an incorrect item, please contact ORADORN Customer Service within 5 days of delivery. We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Natural Stones & Crystals
Natural stones and crystals vary naturally from piece to piece. Characteristics may include:
- Variations in color, tone, transparency, or pattern
- Natural inclusions and mineral deposits
- Cloud-like, cotton-like, or ice-like formations
- Internal lines, veins, or mineral markings
- Natural pits, cavities, or surface textures
- Slight differences in shape, size, or symmetry
These are natural characteristics of genuine stones and crystals and are not considered defects or damage.
We make every effort to display our products accurately. However, actual colors, patterns, transparency, inclusions, and textures may vary slightly from website photographs due to the natural materials, lighting, photography, and screen settings.
Such natural variations do not qualify an item for a return, refund, or exchange.
Returns & Exchanges
ORADORN does not accept returns, refunds, or exchanges for personal reasons, including:
- Change of mind or no longer wanting the item
- The item is different from what you imagined or expected
- Preference for another color, style, or design
- Dislike of the natural color, pattern, inclusions, or transparency
- Ordering the wrong size or length
- Minor differences between the actual item and website photographs
Personalized, customized, made-to-order, resized, Final Sale, worn, used, altered, or damaged items are not eligible for return or exchange. For hygiene reasons, earrings and other pierced jewelry are also non-returnable unless defective or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a confirmed manufacturing defect, or is different from what you ordered, please contact us within 5 days of delivery and provide:
- Your order number and product name
- A description of the issue
- Clear photographs of the item
- Photographs of the outer packaging and shipping label, where applicable
Please keep the item and all original packaging while your claim is being reviewed. We may request additional photographs or information if necessary.
Once the issue has been confirmed, we will provide an appropriate resolution, which may include a replacement or refund.
Natural characteristics described above, normal wear and tear, or damage caused by improper handling, storage, or use are not considered manufacturing defects.
Return Procedure
Please contact ORADORN Customer Service before returning any item. Unauthorized returns may not be accepted.
If a return is approved:
- The item must be returned in its original condition
- All original packaging, tags, pouches, boxes, and accessories must be included
- Items sold as a set must be returned as a complete set
- The item must be securely packaged
- A trackable shipping method should be used where instructed
When return shipping is arranged by the customer, the customer is responsible for the package until it is successfully delivered to the return address provided by ORADORN. We are not responsible for return packages that are lost, damaged, or misdelivered in transit.
Customs, Duties & Undeliverable Packages
Customs duties, import taxes, and other charges imposed by the destination country are determined by local authorities and are not collected or controlled by ORADORN.
Where an approved return or exchange is not caused by a confirmed defect, transportation damage, or an error by ORADORN, the customer is responsible for applicable return shipping, customs duties, taxes, and clearance charges.
Customers are responsible for providing complete and accurate delivery information and responding to carrier or customs notifications.
Packages that are refused, unclaimed, undeliverable due to an incorrect or incomplete address, or returned because required customs duties or clearance information were not provided do not automatically qualify for a refund.
If such a package is successfully returned to ORADORN, any eligible refund will be reviewed after the item has been received and inspected. Shipping, return shipping, customs, handling, or other costs incurred as a result of the return may be deducted from the refund.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Please allow approximately 3–10 business days after the refund has been processed for the funds to appear in your account, depending on your bank or payment provider.
Original shipping charges, customs duties, import taxes, and other third-party charges are generally non-refundable unless the issue resulted from an error by ORADORN.
Jewelry Care
Natural stones, crystals, sterling silver, and jewelry components should be handled with care. Please avoid strong impact, excessive pulling or pressure, harsh chemicals, prolonged exposure to water or moisture, and improper storage.
Damage caused by accidental impact, improper handling, misuse, normal wear and tear, or improper care is not considered a manufacturing defect.
Disclaimer
Please use and wear ORADORN jewelry with appropriate care to avoid accidents, injury, or damage. ORADORN is not responsible for any injuries, skin irritation, or allergic reactions that may occur while wearing or using our products.
Contact Us
If you believe there is an issue with your order, please contact ORADORN Customer Service at service@oradorn.com with your order number, product details, and relevant photographs before returning any item.